cm2bet | Privacy Policy – Your Data, Protected

01Introduction & Scope of CM2Bet's Privacy Policy

Welcome to CM2Bet's Privacy Policy. This document is CM2Bet's official statement on how we handle your personal data. CM2Bet is an online betting and casino platform operating exclusively for the Malaysian market, and we take our data protection responsibilities very seriously.

This CM2Bet Privacy Policy applies to all personal information collected through the cm2bet.bet website, the CM2Bet mobile app (where applicable), interactions with our customer support team, and any other official CM2Bet communication channels.

We process your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection and use of personal data in Malaysia. We also comply with all regulations and guidelines issued by the Department of Personal Data Protection Malaysia.

Definition of "Personal Data": Under CM2Bet's Privacy Policy, "personal data" refers to any information that can directly or indirectly identify you as an individual, including your name, identification number, email address, phone number, financial information, and platform usage data.

02Types of Personal Data We Collect

CM2Bet collects various types of personal data to ensure our services operate smoothly, securely, and in accordance with legal requirements. The following are the categories of data we collect:

Data Categories	Example Information	How We Collect Data
Identity Data	Full name, MyKad/passport number, date of birth, gender	Registration form, KYC process
Contact Data	Email address, Malaysian phone number, residential address	Account registration, profile updates
Financial Data	Bank account number, e-wallet details (TnG, GrabPay, DuitNow), transaction history	Deposit & withdrawal process
Technical Data	IP address, device type, web browser, operating system, access log data	Automatically collected during platform use
Betting Data	Betting history, account balance, bonus records, gaming activity	CM2Bet platform activity
Communication Data	Support chat records, submitted emails, filed complaints	Interactions with the CM2Bet team

CM2Bet only collects personal data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed to operate our platform. Should you decline to provide certain required data, we may be unable to deliver some or all CM2Bet services to you.

CM2Bet does not collect any biometric data, health data, or other sensitive data unless required by applicable laws or regulatory requirements.

03How CM2Bet Uses Your Personal Data

CM2Bet uses your personal data for a range of legitimate and essential purposes. We ensure that every use of data is proportionate and consistent with its stated purpose:

Account Management: Creating and maintaining your CM2Bet account, verifying your identity through the KYC process, processing secure logins, and managing your account security.
Service Provision: Processing deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, handling withdrawals, processing bets, and managing CM2Bet bonuses and promotions.
Communications: Sending transaction notifications, account security updates, promotional information (where you have consented), and responses to your customer support enquiries.
Legal Compliance: Meeting anti-money laundering (AML) requirements, conducting security monitoring, complying with regulatory directives, and maintaining transaction records for the period required by law.
Fraud Prevention: Detecting and preventing fraudulent activity, account abuse, multi-account usage, and any attempts to manipulate the CM2Bet system.
Service Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience, platform performance, and various CM2Bet features.
Customer Support: Resolving complaints, responding to enquiries, and providing technical assistance to CM2Bet users.

Direct Marketing: CM2Bet will only send you promotional materials if you have given explicit consent during registration or at a later stage. You may withdraw this consent at any time by contacting us at privacy@cm2bet.bet.

04Legal Basis for Data Processing

In accordance with Malaysia's PDPA, CM2Bet processes your personal data on the following lawful bases:

Your Consent: For marketing, promotional communications, and any other optional processing, we rely on your explicit consent given at the time of CM2Bet account registration.
Contract Performance: Processing necessary to fulfil our contractual obligations to you as a CM2Bet user, including transaction processing and account management.
Legal Obligation: Processing required to comply with applicable Malaysian laws, including AML requirements and regulatory reporting obligations.
Legitimate Interests: Processing for fraud prevention, network security, and service improvement purposes, where our legitimate interests do not override your fundamental right to privacy.

05Sharing & Disclosure of Personal Data

CM2Bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only in the limited circumstances set out below:

Payment Service Providers: E-wallet providers and payment service providers such as Touch 'n Go, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay need to receive the necessary transaction information to process your deposits and withdrawals. These providers are subject to their own privacy policies.
Game Providers: Game software providers partnering with CM2Bet may receive the minimum technical data necessary to ensure fair and proper game functionality.
Authorities & Regulatory Bodies: CM2Bet will disclose personal data to Malaysian authorities when required by law, court order, or an authorised regulatory body, including the Financial Intelligence Unit Malaysia (UPENAMA) for AML purposes.
Technical Service Providers: Cloud, hosting, and IT infrastructure service providers that support the operation of the CM2Bet platform. All such providers are bound by strict data processing agreements.
Business Transfers: In the event of a merger, acquisition, or sale of CM2Bet assets, user data may be transferred as part of that business transaction, subject to appropriate notice being given to you.

All third parties who receive personal data from CM2Bet are bound by legally enforceable confidentiality and data protection agreements. They are permitted to use your data solely for the specified purposes.

06Data Storage, Retention & Security

CM2Bet stores your personal data on secure servers located at facilities that meet international data security standards. We apply a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we have implemented at CM2Bet include:

256-bit SSL/TLS Encryption for all data transmitted between your device and CM2Bet's servers
Data encryption at rest for all sensitive data stored in our databases
Role-based access control ensuring that only authorised personnel can access user data
Two-factor authentication (2FA) for all administrative access to CM2Bet systems
24/7 security monitoring and intrusion detection systems to identify real-time threats
Regular security audits by internal and independent security teams

Data Type	Retention Period	Reason for Retention
Active account data	For the duration of your active account	Ongoing service provision
Financial transaction records	7 years after transaction	Malaysian legal & tax requirements
Support communication logs	3 years	Dispute resolution & service records
KYC Documents	5 years after account closure	Malaysia AML Requirements
Technical data & logs	12 months	Security & technical troubleshooting

Once the retention period has ended, CM2Bet will securely delete or anonymise your data in accordance with industry-standard procedures. In the event of a data breach that may affect your privacy rights, CM2Bet will notify you within 72 hours of confirming the breach, as required by applicable law.

07Cookies & Tracking Technologies at CM2Bet

CM2Bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

CM2Bet uses the following types of cookies:

Essential Cookies: These cookies are essential for the CM2Bet platform to function correctly, including maintaining your login session, storing security preferences, and ensuring smooth transaction functionality. They cannot be disabled.
Performance Cookies: Helps us understand how users interact with the CM2Bet platform by collecting aggregated, non-identifying information, which is used to improve website performance.
Functional Cookies: Allows CM2Bet to remember your preferences such as language, display settings, and other personal configurations to deliver a more personalised experience.
Analytics Cookies: CM2Bet uses analytics tools to understand usage patterns and improve our services. This data is processed in aggregate and is not linked to any individual's identity.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the CM2Bet platform and your betting experience.

08Your Rights Over Your Personal Data

As a CM2Bet user whose personal data we process, you hold important rights protected under Malaysia's PDPA. We are committed to ensuring you can exercise these rights with ease and without delay:

👁️

Right to Access

You have the right to request a copy of the personal data CM2Bet holds about you. Requests will be processed within 21 working days.

✏️

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that CM2Bet correct it promptly.

🚫

Right to Withdraw Consent

You may withdraw your consent to marketing processing at any time without affecting your core CM2Bet services.

🔒

Right to Restrict Processing

In certain circumstances, you may request that CM2Bet restrict how your data is processed while a dispute is being resolved.

📦

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform, should you require.

📣

Right to Lodge a Complaint

You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.

How to Submit a Request: To exercise any of the rights above, please contact the CM2Bet Privacy Officer by email at privacy@cm2bet.bet along with proof of your identity. We will respond within 14 business days for straightforward requests and 21 business days for complex ones.

09Children's Data Protection

The CM2Bet platform is strictly for individuals aged 18 years and above only. CM2Bet does not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should we discover that personal data of a child or minor has been collected without our knowledge, we will promptly delete such data and close the associated account. Parents or guardians who find that their child has registered an account with CM2Bet are urged to contact us immediately at privacy@cm2bet.bet.

CM2Bet employs age verification measures, including MyKad information checks and KYC processes, to ensure that only eligible adults can access our platform.

10Changes to CM2Bet's Privacy Policy

CM2Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new technological developments. Any material changes will be communicated to you via:

A clear notice on the CM2Bet platform's main page
Email notification to your registered email address (for significant changes)
In-account notification on your next login to CM2Bet

The "Updated" date at the top of this page will always reflect the date of the latest revision. Your continued use of the CM2Bet platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this CM2Bet Privacy Policy regularly – at least every 3 months – to stay informed on how we protect your personal data.

11Contact CM2Bet's Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how CM2Bet handles your personal data, please contact our Data Protection Officer through the following channels:

Privacy Email: privacy@cm2bet.bet
General Support Email: support@cm2bet.bet
Live Chat: Available 24/7 on the CM2Bet platform

The CM2Bet Privacy Team is committed to responding to all privacy-related enquiries within 3 working days. For requests involving data subject rights (such as data access or correction), our response time is within 14 to 21 business days depending on the complexity of the request.

If you are not satisfied with CM2Bet's response to your privacy concern, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection at www.pdp.gov.my.

Privacy Policy CM2Bet – Your Personal Data Protection